FAQ
What does Urprixo sell?
We offer Christmas decorations, festive home accessories, greeting cards, gift-wrapping roller stamps, and seasonal pet costumes.
How do I choose a pet costume size?
Compare your pet’s measurements with the product’s sizing information. Do not rely only on breed, weight, or your usual pet clothing size. Contact us before ordering if the measurements are unclear.
Can my pet wear the costume unattended?
No. Supervise your pet during wear and remove the costume if it causes discomfort, overheating, chewing, or entanglement.
Will the handle covers fit my refrigerator?
Measure your handles and compare them with the listed dimensions and fastening style. Compatibility varies between appliances.
Are the kitchen textiles heat-resistant?
Do not assume heat resistance from a festive design. Follow the item’s intended use and care instructions. Decorative textiles are not oven gloves or heat-protection equipment unless specifically described as such.
Are envelopes included with greeting cards?
Check the package contents for the selected card. Envelopes and other accessories are included only when listed.
Does a roller stamp include ink or a refill?
This varies by product and option. Check the package contents and ink information before ordering.
How long does delivery take?
Processing normally takes 1–3 business days. Estimated transit after dispatch is 10–20 business days, giving an estimated total of 11–23 business days.
Will my order arrive before Christmas?
We do not guarantee arrival before Christmas or another event unless a specific delivery commitment is expressly provided for your order. Please allow sufficient time.
Where do you ship, and what does delivery cost?
Available destinations, shipping methods, and charges are displayed at checkout. Free shipping applies only when its stated conditions are met.
Can I return Christmas products?
Eligible return requests may be made within 30 calendar days after delivery. Christmas-themed or discounted products are not automatically excluded. The item must meet the relevant conditions for a voluntary return.
Can I return a pet costume after trying it on?
A brief, careful fitting is permitted. For a voluntary return, it must remain clean, unwashed, unaltered, and free from pet hair, odours, stains, and damage.
What if the item is damaged or incorrect?
Contact service@urprixo.com with your order number and a description. Relevant photographs help where reasonably available. Applicable rights concerning defective or misdescribed goods remain unaffected.
Who pays return postage?
Customers pay for voluntary returns. We cover reasonable necessary return costs for confirmed defects, incorrect shipments, or other errors attributable to us.
When will I receive a refund?
Returns are normally inspected within 3–5 business days of receipt. Approved refunds are normally initiated within 5–10 business days, or sooner where required by law. Bank processing may take additional time.
How do I contact you?
Email service@urprixo.com or call +1 5702571890.
Our hours are Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays. We normally respond within 1–2 business days.