Refund policy

You may request an eligible return or exchange within 30 calendar days after delivery.

This policy applies to Urprixo Christmas decorations, kitchen textiles, refrigerator handle covers, greeting cards, roller stamps, and pet costumes.

1. Requesting a Return

Email service@urprixo.com and include:

• Your order number.

• The product and selected option.

• The reason for your request.

• Your preferred resolution.

• Relevant photographs if the item is damaged, incorrect, or incomplete.

We normally respond within 1–2 business days.

2. Conditions for Voluntary Returns

For a change-of-mind return, goods must be clean, complete, unaltered, and suitable for resale.

Opening ordinary outer packaging for reasonable inspection does not automatically prevent a return.

Include supplied parts, accessories, labels, instructions, and packaging where reasonably available.

The following conditions apply to voluntary returns:

Product Type	Required Condition
Pet costumes and cloaks	Unworn except for a brief, careful fitting; unwashed; free from pet hair, odours, stains, chewing damage, and alterations.
Kitchen textiles	Unused and unwashed, without cooking stains, grease, odours, cuts, or alterations.
Refrigerator handle covers	Unused except for careful fitting, without stains, wear, damage, or modifications.
Greeting cards	Unwritten and unpersonalised, with the pop-up structure, envelope, and supplied components intact. Careful opening for inspection is permitted.
Roller stamps	Unused, with the roller and supplied ink components unaltered and any consumable seals intact.
Other decorations	Without wear, damage, adhesive residue, permanent installation, or modification.

If fitting a pet costume or handle cover shows that it is unsuitable, stop further use and contact us.

3. Seasonal Products

The fact that an item has a Christmas theme does not automatically make it non-returnable.

The 30-day request period runs from delivery, not from Christmas Day. An item is not automatically excluded from returns solely because it was discounted.

4. Damaged, Defective, Incorrect, or Incomplete Goods

Contact us as soon as reasonably possible after discovering an issue.

Depending on the circumstances and applicable law, we will arrange an appropriate replacement, missing-part shipment, refund, or other remedy.

The unused-condition requirements for voluntary returns do not automatically exclude a defect discovered during reasonable inspection or use.

The 30-day voluntary-return period does not limit applicable statutory rights concerning faulty, unsafe, or misdescribed goods.

5. Return Shipping Costs

Customers pay return postage for voluntary returns.

For confirmed defects, incorrect shipments, or other errors attributable to us, we cover reasonable necessary return costs through a prepaid label or an agreed reimbursement arrangement.

Contact us before paying for return postage so that the destination and reimbursement arrangements are clear.

Return destinations may be outside your country, including China. We will provide the destination before you post the parcel.

6. Sending Your Return

After receiving return instructions, dispatch the parcel within 14 calendar days, unless we agree to an extension or applicable law provides otherwise.

Pack cards and decorations securely to prevent bending or crushing. Retain proof of postage; tracked shipping is recommended.

Do not send goods to our registered business address or the original dispatch address unless instructed.

7. Exchanges

Exchanges depend on stock availability.

For voluntary exchanges, any replacement shipping charge or price difference will be disclosed before you agree. A lower replacement price will result in a refund of the difference.

For an exchange resulting from our confirmed error or a defective item, we cover reasonable necessary replacement shipping costs.

8. Inspection and Refunds

Returns are normally inspected within 3–5 business days of receipt. We will notify you of the outcome.

Approved refunds are normally initiated to the original payment method within 5–10 business days, or earlier where required by law. Bank processing may take additional time.

Contact us if the refund has not appeared within 10 business days after our refund confirmation.

9. Refund Amounts and Fees

We do not charge a fixed restocking fee.

For voluntary returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise. We do not retrospectively charge outbound postage when the original order qualified for free shipping.

For defective, incorrect, or misdescribed goods, delivery charges are refunded where required by law.

Where statutory cancellation rights apply, required refunds of standard outbound delivery charges and applicable refund deadlines will be honoured.

10. Order Cancellation

Contact us promptly to request cancellation or a change of size or design. We will check whether the order can still be stopped.

After dispatch, eligible goods may be returned under this policy.

11. Consumer Rights

Nothing in this policy limits mandatory consumer rights relating to faulty, unsafe, misdescribed, or otherwise non-conforming goods, or statutory cancellation rights available in your location.

Email: service@urprixo.com
Phone: +1 5702571890