Frequently Asked Questions

Choosing and Caring for Your Pieces

Can I Display the Paperweight Without a Base?

Yes. You can place it directly on a flat, stable surface. If you prefer an elevated display, compare the paperweight’s dimensions with those of the Round Pedestal Wood Base.

How Do I Know What Comes with My Selection?

Check the package contents on the product page for the option you’ve selected. A styled photo may show a paperweight and base together. The listing tells you which pieces your selection includes.

Why Does My Piece Look Slightly Different from the Photo?

Flower shape, shade, and placement may vary between botanical pieces. Wood grain and tone can vary between bases. If you received a different design or the item differs materially from the listing, send us your order details so we can review it.

How Should I Clean the Resin and Wood?

Use a soft, dry cloth to remove dust. Avoid abrasive cleaners and soaking. For everyday display, choose a spot away from prolonged direct sunlight, high heat, and moisture.

Shopping and Order Support

Where Can I See the Payment Options and Shipping Cost?

Enter your delivery address at checkout. The available payment methods and shipping charges will appear before you place the order. If you have a discount code, apply it and check the updated total before paying.

What If I Can’t Find My Confirmation Email?

Check the spam or promotions folder for the email account you used at checkout. If the message is still missing, contact us with the name on the order and the approximate purchase date so we can help locate it.

Where Can I Find Return Instructions?

Read the Return & Refund Policy for eligibility and timing. To start a request, email us with your order number and the name of the item you want to send back.

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