Shipping & Delivery

This policy applies to Christmas decorations, festive home accessories, greeting cards, roller stamps, and pet costumes purchased at urprixo.com.

Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order verification, preparation, packing, and shipment arrangements. Business days exclude weekends and applicable public holidays.

Any different preparation time for a particular item will be disclosed before purchase.

Estimated Delivery

After dispatch, estimated transit time is 10–20 business days.

Including processing, estimated total delivery time is 11–23 business days.

These are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, remote destinations, and seasonal demand may affect delivery.

Christmas and Event Orders

Please allow sufficient time when ordering for Christmas, a party, a pet photo session, or another occasion.

We do not guarantee delivery before Christmas or a particular event unless a specific delivery commitment is expressly provided for your order.

If we cannot dispatch within the stated processing period, we will notify you of the revised estimate and offer the option to accept the delay or cancel the unshipped items for a refund.

Destinations and Shipping Charges

We ship to destinations supported by our checkout. Available shipping methods and charges are displayed before payment.

Any free shipping offer applies only when its stated conditions are met and is reflected at checkout.

If delivery is unavailable for your address, contact us before ordering.

Tracking and Separate Parcels

Tracking information is emailed after dispatch. Please allow up to 3 business days for the first tracking update.

Orders may arrive in separate parcels. Available tracking details will be provided for each parcel. We will not add shipping charges after purchase without your agreement.

Customs and Import Charges

Import duties or local taxes not collected at checkout may be payable to the relevant authority or carrier. Contact us before ordering if you need clarification about destination-specific charges.

Address Changes

Check your address carefully before payment. Contact us promptly to request a correction. Changes cannot be guaranteed after dispatch.

Delivery Problems

Contact us if delivery exceeds the estimated period, tracking stops updating, or a parcel marked delivered cannot be located.

For damaged or incomplete deliveries, retain the packaging and provide relevant photographs where reasonably possible. We will investigate and arrange an appropriate resolution without limiting your applicable consumer rights.

Email: service@urprixo.com
Phone: +1 5702571890